(t): 604.685.7722
FAQ
DO I HAVE TO BE REFERRED BY MY PHYSICIAN?
No, psychological services are available to anyone without a referral. Please call our office at (604) 685-7722 or email Dr. Illsley directly to schedule an initial consultation.
ARE FEES FOR PSYCHOLOGICAL SERVICES COVERED BY INSURANCE?
The degree to which private psychological services are covered by private health insurance and extended health benefit plans (e.g., Blue Cross) varies depending on the provider and you will want to check with your employer to see what services are covered). They are not however covered under the BC Medical Services Plan, but are tax deductible as a medical expense. Many people choose to pay privately for their own psychotherapy and receipts are issued at the time of service.
WHAT IS YOUR FEE?
Dr. Illsley follows the fee schedule determined annually by the BC Psychological Association (currently $235/session). The fee is collected at the time of session and is payable via credit card or etransfer. An official receipt with Dr. Illsley’s CPBC registration number is issued for all payments.
HOW LONG DOES IT TAKE TO GET AN APPOINTMENT?
Dr. Illsley generally is able to see new patients within a few weeks of initial contact. Please call her at (604) 685-7722 or email her to schedule an initial consultation.
WHAT SHOULD I EXPECT ON MY FIRST VISIT?
Prior to your first appointment, you will be emailed several forms. You will be asked to review and sign and then email them back to Dr. Illsley. A few minutes before the time of your appointment, log in to her video site (https://doxy.me/drstaciillsley) and wait for her to join your meeting. You will then meet with Dr. Illsley for the scheduled time (generally for 50-minutes) during which, you will jointly review the forms you have completed, have the opportunity to ask questions, be given an opportunity to introduce your reason for seeking services and to establish treatment/assessment goals. Dr. Illsley will also provide you with an overview of her orientation, and an estimate of how future appointments will likely proceed.
WHAT HAPPENS TO THE INFORMATION I DISCUSS WITH DR. ILLSLEY?
Information disclosed to a psychologist (including case notes, records, and psychological test results) is confidential and cannot be disclosed without the client’s consent (if the client is under 14, then their legal guardian gives consent). If there is a need or desire to disclose information from files with another professional (for example a medical doctor, teacher, or third party billing source), the client will be consulted first and asked to sign a release of information document. There are some legal limitations to confidentiality, however, which your psychologist will discuss with you during your first session.
WILL I RECEIVE A RECEIPT OF MY PAYMENT?
Yes, Dr. Illsley will provide you with a receipt at the time of payment. You may submit this to your 3rd Party Insurer.
WHAT IS YOUR CANCELLATION POLICY?
Dr. Illsley requires 48-hours (i.e., 2 business days) notice of rebooking or cancellation of appointments, except in the case of extreme circumstances, such as illness (where in medical documentation will be requested). If 48-hours notice is not given, the client will be billed for the time scheduled, unless Dr. Illsley is able to fill that appointment time with another appointment.