FAQ

DO I HAVE TO BE REFERRED BY MY PHYSICIAN?

No, psychological services are available to anyone without a referral. Please call our office at (604) 685-7722 or email Dr. Illsley directly to schedule an initial consultation. However, your family physician, with your permission may make a referral by telephone or fax (604) 685-7752.

ARE FEES FOR PSYCHOLOGICAL SERVICES COVERED BY INSURANCE?

The degree to which private psychological services are covered by private health insurance and extended health benefit plans (e.g., Blue Cross) varies depending on the provider and you will want to check with your employer to see what services are provided). They are not however covered under the BC Medical Services Plan, but are tax deductible as a medical expense. Many people choose to pay privately for their own psychotherapy and receipts are issued at the time of service.

WHAT IS YOUR FEE?

Dr. Illsley follows the fee schedule determined annually by the BC Psychological Association. At the present time, the recommended fee for a 50-minute psychotherapy session with a Registered Psychologist is $200. The fee is collected at the end of each session and is payable via cash or cheque. For assessments, payments are also due at the end of each session, but may also include additional fees to cover the cost of the first appointment along with file review and the gathering of collateral information. Psychological reports will not be released until the balance for the evaluation has been paid. An official receipt with Dr. Illsley’s CPBC registration number is issued for all payments.

HOW LONG DOES IT TAKE TO GET AN APPOINTMENT?

Dr. Illsley generally is able to see new patients within a few weeks of initial contact. Please call her at (604) 685-7722 or email her to schedule an initial consultation.

WHAT SHOULD I EXPECT ON MY FIRST VISIT?

On your first appointment, you will be asked to arrive a few minutes prior to your scheduled appointment time in order to read over and sign a personal information form and a consent for service form. It would also be helpful to bring a copy of any past documentation or reports (e.g., previous psychological or psychiatric reports) which Dr. Illsley may keep to review. You will then meet with Dr. Illsley for the scheduled time (generally for 50-minutes) during which time you will jointly review the forms you have just completed, have the opportunity to ask questions, be given an opportunity to introduce your reason for seeking services and to establish treatment/assessment goals. Dr. Illsley will also provide you with an overview of her orientation, and an estimate of how future appointments will likely proceed.

WHAT HAPPENS TO THE PERSONAL INFORMATION I DISCUSS WITH MY PSYCHOLOGIST?

Information disclosed to a psychologist (including case notes, records, and psychological test results) is confidential and cannot be disclosed without the client’s consent (if the client is under 14, then their legal guardian gives consent). If there is a need or desire to disclose information from files with another professional (for example a medical doctor, teacher, or third party billing source), the client will be consulted first and asked to sign a release of information document. There are some legal limitations to confidentiality, however, which your psychologist will discuss with you during your first session.

WILL I RECEIVE A RECEIPT OF MY PAYMENT?

Yes, Dr. Illsley’s office administrator typically provides you with a receipt at the time of payment.

WHAT IS YOUR CANCELLATION POLICY?

Dr. Illsley requires 48-hours (i.e., 2 business days) notice of rebooking or cancellation of appointments, except in the case of extreme circumstances, such as illness (where in medical documentation will be requested). If 48-hours notice is not given, the client will be billed for the time scheduled, unless Dr. Illsley is able to fill that appointment time with another appointment.

IS DR. ILLSLEY REGISTERED WITH THE CRIME VICTIM ASSISTANCE PROGRAM?

“Yes, Dr. Illsley’s services are covered at a rate of $105/hour by Crime Victim Assistance Program (CVAP); thus clients eligible for services under CVAP would be reimbursed by CVAP $105 of Dr. Illsley’s hourly fee (leaving the client a co-pay). Information regarding eligibility requirements for CVAP can be found through their website at: http://www.pssg.gov.bc.ca/victim_services/cva/index.htm

Are you struggling with any of these problems?

  • Anxiety and stress
  • Moodiness or depression
  • Chronic pain & physical complaints
  • Grief or loss
  • Trauma
  • Divorce or family conflict
  • Learning difficulties
  • Parenting challenges
  • Noncompliance and tantrumming
  • Slowed or atypical development (e.g., Autism)
  • Giftedness
  • Social difficulties and withdrawal
  • Inattention and/or hyperactivity
  • Feeding difficulties